Last updated: 22nd June 2026
These Terms & Conditions apply when you use the Daras Cleaning Ltd website or book our cleaning services.
1. About Us
Daras Cleaning Ltd provides professional commercial and residential cleaning services across Sutton, Surrey, South London and surrounding areas.
Contact: info@darasclean.co.uk
Phone: +44 7951 228303
2. Services
We provide cleaning services including, but not limited to:
Commercial Cleaning
Office Cleaning
Specialist Cleaning
Floor Cleaning
After Renovation Cleaning
Carpet Cleaning
Residential Cleaning
Apartment Cleaning
House Cleaning
Move In / Move Out Cleaning
Service availability may depend on property condition, location, access, staff availability and the agreed scope of work.
3. Quotes and Pricing
All quotes are based on the information provided by the customer. Final pricing may change if the property condition, size, access, cleaning requirements or service scope differs from the original information.
Any additional work must be agreed before it is carried out.
4. Bookings
A booking is confirmed only when we have accepted the appointment and agreed the service details with you.
Customers must provide accurate contact details, property information, access instructions and any relevant health, safety or parking details.
5. Access to Property
You must ensure our team has safe and timely access to the property. If we cannot access the property at the agreed time, cancellation or waiting charges may apply.
6. Customer Responsibilities
Customers should remove valuable, fragile or personal items before cleaning begins. We are not responsible for items that were not safely stored or disclosed before the service.
Please inform us in advance about delicate surfaces, damaged areas, specialist materials, pets, alarms, restricted areas or safety risks.
7. Cancellations and Rescheduling
If you need to cancel or reschedule, please notify us as early as possible.
Cancellations made at short notice may be subject to a cancellation fee, especially where staff time, travel or materials have already been arranged.
8. Payments
Payment terms will be agreed before the service. Payment must be made by the agreed method and within the agreed timeframe.
Late payments may result in service delays, suspension of future bookings, or recovery of outstanding amounts.
9. Satisfaction and Complaints
We aim to provide high-quality cleaning services. If you are not satisfied, please contact us within 24 hours of service completion with details and photos where possible.
We will review the issue and, where appropriate, arrange a reasonable solution.
10. Limitations
Cleaning results may vary depending on age, condition, staining, wear, material type, previous cleaning attempts and existing damage.
We cannot guarantee full removal of permanent stains, mould, limescale, paint, odours, heavy soiling or damage that cannot be safely cleaned.
11. Liability
Daras Cleaning Ltd will take reasonable care while providing services. Our liability is limited to direct loss caused by proven negligence by our team.
We are not responsible for pre-existing damage, normal wear and tear, hidden defects, unsafe fixtures, or damage caused by incorrect information supplied by the customer.
12. Website Content
The information on this website is provided for general guidance. We may update services, prices, content or availability at any time without prior notice.
13. Privacy
Your personal information will be handled in line with our Privacy Policy.
14. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
15. Contact
For questions about these Terms & Conditions, contact:
Daras Cleaning Ltd
Email: info@darasclean.co.uk
Phone: +44 7951 228303