Frequently Asked Questions

Many of our customers have specific questions about our  services. Here are just a few of the frequently asked questions we hear at Cleaning Company.

General Questions

How long have you been running your business?

We have been serving homes and offices around London for over 3 years. And all our staff are vetted and rigorously trained. You can stay assured of the quality and standard maintained by all our cleaning staff.

Do any of your team members visit my house or office before the confirmation of booking?

No, we want to make everything effortless and smooth for our customers. So you can easily book our services online and get your cleaner to start the work as per your convenience.

Do you have a cancellation fee?

If the cancellation is made less 48 hours before the scheduled time, then a cancellation fee will be applied.

How do I get a quote?

Check our website and go to the contact us page and fill in your details. We will reach out to you with quotes at the latest. Alternatively, you can give us a call at 07951228303.

Is your company insured?

Yes, we are fully insured.

How do I pay?

You can pay via cash, cheque or electronic transfer.

How long have you been running your business?

We have been serving homes and offices around London for over 3 years. And all our staff are vetted and rigorously trained. You can stay assured of the quality and standard maintained by all our cleaning staff.

Do you have a cancellation fee?

If the cancellation is made less 48 hours before the scheduled time, then a cancellation fee will be applied.

How do I get a quote?

Check our website and go to the contact us page and fill in your details. We will reach out to you with quotes at the latest. Alternatively, you can give us a call at 07951228303.

Is your company insured?

Yes, we are fully insured.

How do I pay?

You can pay via cash, cheque or electronic transfer.

How long have you been running your business?

We have been serving homes and offices around London for over — years. And all our staff are vetted and rigorously trained. You can stay assured of the quality and standard maintained by all our cleaning staff.

Do you have a cancellation fee?

If the cancellation is made less 48 hours before the scheduled time, then a cancellation fee will be applied.

How do I get a quote?

Check our website and go to the contact us page and fill in your details. We will reach out to you with quotes at the latest. Alternatively, you can give us a call at 07951228303.

Is your company insured?

Yes, we are fully insured.

How do I pay?

You can pay via cash, cheque or electronic transfer.

How long have you been running your business?

We have been serving homes and offices in Sutton for 3 years. 

Are all your products environmentally safe?

Our cleaning products are prepared for keeping the highest cleaning and health and safety standards. 

Do any of your team members visit my house or office before the confirmation of booking?

No, we want to make everything effortless and smooth for our customers. So you can easily book our services online and get your cleaner to start the work as per your convenience.

Do you have a cancellation fee?

If the cancellation is made less 48 hours before the scheduled time, then a cancellation fee will be applied.

Can I get the phone number of the cleaner?

Yes. We will provide you with the contact number of the cleaner as well as the area manager.

How do I get a quote?

Check our website and go to the contact us page and fill in your details. We will reach out to you with quotes at the latest. Alternatively, you can give us a call at 07951228303.

Is your company insured?

Yes, we are fully insured.

How do I pay?

You can pay via cash, cheque or electronic transfer.

How long have you been running your business?

We have been serving homes and offices around London for over — years. And all our staff are vetted and rigorously trained. You can stay assured of the quality and standard maintained by all our cleaning staff.

Are all your products environmentally safe?

Our cleaning products are prepared for keeping the highest cleaning and health and safety standards. Moreover, we also conduct regular audits to comply with environmental policies.

Do any of your team members visit my house or office before the confirmation of booking?

No, we want to make everything effortless and smooth for our customers. So you can easily book our services online and get your cleaner to start the work as per your convenience.

Do you have a cancellation fee?

If the cancellation is made less 48 hours before the scheduled time, then a cancellation fee will be applied.

Can I get the phone number of the cleaner?

Yes. We will provide you with the contact number of the cleaner as well as the area manager.

How do I get a quote?

Check our website and go to the contact us page and fill in your details. We will reach out to you with quotes at the latest. Alternatively, you can give us a call at 07951228303.

Is your company insured?

Yes, we are fully insured.

How do I pay?

You can pay via cash, cheque or electronic transfer.

How long have you been running your business?

We have been serving homes and offices around London for over — years. And all our staff are vetted and rigorously trained. You can stay assured of the quality and standard maintained by all our cleaning staff.

Are all your products environmentally safe?

Our cleaning products are prepared for keeping the highest cleaning and health and safety standards. Moreover, we also conduct regular audits to comply with environmental policies.

Do any of your team members visit my house or office before the confirmation of booking?

No, we want to make everything effortless and smooth for our customers. So you can easily book our services online and get your cleaner to start the work as per your convenience.

Do you have a cancellation fee?

If the cancellation is made less 48 hours before the scheduled time, then a cancellation fee will be applied.

Can I get the phone number of the cleaner?

Yes. We will provide you with the contact number of the cleaner as well as the area manager.

How do I get a quote?

Check our website and go to the contact us page and fill in your details. We will reach out to you with quotes at the latest. Alternatively, you can give us a call at 07951228303.

Is your company insured?

Yes, we are fully insured.

How do I pay?

You can pay via cash, cheque or electronic transfer.

How long have you been running your business?

We have been serving homes and offices around London for over — years. And all our staff are vetted and rigorously trained. You can stay assured of the quality and standard maintained by all our cleaning staff.

Are all your products environmentally safe?

Our cleaning products are prepared for keeping the highest cleaning and health and safety standards. Moreover, we also conduct regular audits to comply with environmental policies.

Do any of your team members visit my house or office before the confirmation of booking?

No, we want to make everything effortless and smooth for our customers. So you can easily book our services online and get your cleaner to start the work as per your convenience.

Do you have a cancellation fee?

If the cancellation is made less 48 hours before the scheduled time, then a cancellation fee will be applied.

Can I get the phone number of the cleaner?

Yes. We will provide you with the contact number of the cleaner as well as the area manager.

How do I get a quote?

Check our website and go to the contact us page and fill in your details. We will reach out to you with quotes at the latest. Alternatively, you can give us a call at 07951228303.

Is your company insured?

Yes, we are fully insured.

How do I pay?

You can pay via cash, cheque or electronic transfer.

How long have you been running your business?

We have been serving homes and offices around London for over — years. And all our staff are vetted and rigorously trained. You can stay assured of the quality and standard maintained by all our cleaning staff.

Are all your products environmentally safe?

Our cleaning products are prepared for keeping the highest cleaning and health and safety standards. Moreover, we also conduct regular audits to comply with environmental policies.

Do any of your team members visit my house or office before the confirmation of booking?

No, we want to make everything effortless and smooth for our customers. So you can easily book our services online and get your cleaner to start the work as per your convenience.

Do you have a cancellation fee?

If the cancellation is made less 48 hours before the scheduled time, then a cancellation fee will be applied.

Can I get the phone number of the cleaner?

Yes. We will provide you with the contact number of the cleaner as well as the area manager.

How do I get a quote?

Check our website and go to the contact us page and fill in your details. We will reach out to you with quotes at the latest. Alternatively, you can give us a call at 07951228303.

Is your company insured?

Yes, we are fully insured.

How do I pay?

You can pay via cash, cheque or electronic transfer.

How long have you been running your business?

We have been serving homes and offices around London for over — years. And all our staff are vetted and rigorously trained. You can stay assured of the quality and standard maintained by all our cleaning staff.

Are all your products environmentally safe?

Our cleaning products are prepared for keeping the highest cleaning and health and safety standards. Moreover, we also conduct regular audits to comply with environmental policies.

Do any of your team members visit my house or office before the confirmation of booking?

No, we want to make everything effortless and smooth for our customers. So you can easily book our services online and get your cleaner to start the work as per your convenience.

Do you have a cancellation fee?

If the cancellation is made less 48 hours before the scheduled time, then a cancellation fee will be applied.

Can I get the phone number of the cleaner?

Yes. We will provide you with the contact number of the cleaner as well as the area manager.

How do I get a quote?

Check our website and go to the contact us page and fill in your details. We will reach out to you with quotes at the latest. Alternatively, you can give us a call at 07951228303.

Is your company insured?

Yes, we are fully insured.

How do I pay?

You can pay via cash, cheque or electronic transfer.

How long have you been running your business?

We have been serving homes and offices around London for over — years. And all our staff are vetted and rigorously trained. You can stay assured of the quality and standard maintained by all our cleaning staff.

Are all your products environmentally safe?

Our cleaning products are prepared for keeping the highest cleaning and health and safety standards. Moreover, we also conduct regular audits to comply with environmental policies.

Do any of your team members visit my house or office before the confirmation of booking?

No, we want to make everything effortless and smooth for our customers. So you can easily book our services online and get your cleaner to start the work as per your convenience.

Do you have a cancellation fee?

If the cancellation is made less 48 hours before the scheduled time, then a cancellation fee will be applied.

Can I get the phone number of the cleaner?

Yes. We will provide you with the contact number of the cleaner as well as the area manager.

How do I get a quote?

Check our website and go to the contact us page and fill in your details. We will reach out to you with quotes at the latest. Alternatively, you can give us a call at 07951228303.

Is your company insured?

Yes, we are fully insured.

How do I pay?

You can pay via cash, cheque or electronic transfer.

How long have you been running your business?

We have been serving homes and offices around Sutton for over 3 years. And all our staff are vetted and rigorously trained. You can stay assured of the quality and standard maintained by all our cleaning staff.

Do you have a cancellation fee?

If the cancellation is made less 48 hours before the scheduled time, then a cancellation fee will be applied.

Can I get the phone number of the cleaner?

Yes. We will provide you with the contact number of the cleaner as well as the area manager.

How do I get a quote?

Check our website and go to the contact us page and fill in your details. We will reach out to you with quotes at the latest. Alternatively, you can give us a call at 07951228303.

Is your company insured?

Yes, we are fully insured.

How do I pay?

You can pay via cash, cheque or electronic transfer.

How long have you been running your business?

We have been serving homes and offices in Sutton for over 3 years. And all our staff are vetted and rigorously trained. You can stay assured of the quality and standard maintained by all our cleaning staff.

Are all your products environmentally safe?

Our cleaning products are prepared for keeping the highest cleaning and health and safety standards. Moreover, we also conduct regular audits to comply with environmental policies.

Do any of your team members visit my house or office before the confirmation of booking?

No, we want to make everything effortless and smooth for our customers. So you can easily book our services online and get your cleaner to start the work as per your convenience.

Do you have a cancellation fee?

If the cancellation is made less 48 hours before the scheduled time, then a cancellation fee will be applied.

Can I get the phone number of the cleaner?

Yes. We will provide you with the contact number of the cleaner as well as the area manager.

How do I get a quote?

Check our website and go to the contact us page and fill in your details. We will reach out to you with quotes at the latest. Alternatively, you can give us a call at 07951228303.

Is your company insured?

Yes, we are fully insured.

How do I pay?

You can pay via cash, cheque or electronic transfer.

Scheduling Questions

Do I have to pay the full amount?

No. You will be charged only after the completion of the work.

Do you provide the same-day booking?

Same-day booking is not guaranteed. But we will try to send you the cleaner as the earliest.

Do you send cleaners on weekends?

Yes, you can book us on weekends as well.

Can the cleaner come on the day and time I specify?

We will try our best to have your cleaner start their work on the time and date of your conveniences. But if due to unavoidable circumstances such as traffic or weather conditions, you will be informed in prior.

Can I give my keys to the cleaner?

Yes, you can. All our cleaning experts are vetted, so you need to worry about staying at home when the cleaner arrives.

Cleaning Questions

Will I get the same cleaner every time I book from Daras Cleaner?

We will try our best to provide you with the same cleaner but at times if your regular cleaner isn’t unwell or is on leave, we will provide you with a replacement. All our cleaning experts are well-trained and highly experienced.

What if I am not happy with your cleaning service?

You can get in touch with us immediately and we will do our best to rectify your problem.

What type of cleaning services do you provide?

Check out our services page for a detailed description of the types of cleaning services we deliver.

Do you send a team of cleaners?

We generally send one cleaner. But this can also vary depending on your requirements.